Terms of service
These Terms of Service explain the terms on which Ayaani supplies products through www.ayaani.co.uk. Please read them before placing an order. By using the website or placing an order, you agree to these terms together with any policies referred to below.
1. About Ayaani
This website is operated by Ayaani Ltd, trading as Ayaani.
Registered address: 167–169 Great Portland Street, Fifth Floor, London W1W 5PF, United Kingdom.
Email: support@ayaani.co.uk
2. Who may order
You must be at least 18 years old and legally capable of entering into a contract to place an order. Products are supplied for personal use unless Ayaani agrees otherwise in writing. We may apply reasonable order limits or refuse orders that appear to be for unauthorised resale, fraud, misuse or another unlawful purpose.
3. Product information
We take reasonable care to present product descriptions, ingredients, directions, images, prices and availability accurately. Product packaging, colours and minor presentation details may change from time to time, including where a manufacturer or regulatory update is introduced. The product supplied will remain consistent with the material product information shown at the time of purchase, subject to lawful and non-material updates.
Please check the product label, ingredient list, allergen information, directions and warnings before use. Do not use a product if you are allergic or sensitive to any listed ingredient.
4. Food supplements and health information
Ayaani products sold as food supplements are foods and are not medicines. Website content, product descriptions, articles and customer communications are provided for general information and are not medical advice, diagnosis or treatment.
- Follow the directions and warnings on the product label.
- Do not exceed the recommended daily amount.
- Food supplements should not replace a varied, balanced diet and healthy lifestyle.
- Keep products out of the reach of children.
- Seek advice from a doctor, pharmacist or other qualified healthcare professional before use if you are pregnant, breastfeeding, taking medication, have a medical condition, are awaiting surgery, or are unsure whether a product is suitable for you.
Stop using a product and seek appropriate advice if you experience an unexpected or adverse reaction.
5. Placing an order
When you submit an order, you are offering to buy the products in your basket. An order acknowledgement confirms that we have received your order; it does not necessarily mean that the order has been accepted.
A contract is formed when we send confirmation that the order has been dispatched, unless we expressly tell you that acceptance occurs at another stage. If we cannot accept an order, we will notify you and refund any payment taken for products we will not supply.
We may refuse or cancel an order before dispatch where, for example:
- a product is unavailable;
- there is an obvious pricing, description or technical error;
- payment is not authorised;
- the delivery address or order information cannot be verified;
- we reasonably suspect fraud, abuse, unauthorised resale or unlawful activity; or
- we cannot lawfully supply or deliver the product to the destination.
6. Prices and payment
Prices are shown in the currency selected or made available for your location. Applicable taxes are included where required. Delivery charges, customs information and any other charges payable through Ayaani are shown before the order is submitted.
Payment must be made using a payment method offered at checkout. By submitting payment details, you confirm that you are authorised to use the selected payment method. Payment providers may carry out security, fraud-prevention or authorisation checks.
If an obvious pricing error occurs and could reasonably have been recognised as an error, we may contact you before dispatch to offer the correct price or cancel the affected item and issue a refund.
7. Delivery
UK delivery is currently free on every order. International delivery charges and any available free-shipping thresholds are shown at checkout.
Dispatch and delivery estimates are not guaranteed. Delays may occur because of carriers, customs, weather, public holidays, high order volumes, address problems or events outside our reasonable control.
Full delivery terms, international charges, customs information and reporting instructions are set out in our Shipping Policy.
8. Risk and ownership
Responsibility for the products passes to you when they are delivered to the address provided or to a person or location you have authorised to receive them. Ownership passes to you when we have received payment in full.
You are responsible for providing a complete and accurate delivery address and for following any carrier collection or delivery instructions.
9. Cancelling an order, returns and refunds
Your statutory rights are not affected by these terms. For most eligible online purchases, consumers normally have 14 days after receiving the goods to tell the retailer that they wish to cancel, followed by a further 14 days to return the goods. Exceptions can apply, including to certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.
Ayaani also offers a voluntary 30-day return period for eligible unopened and unused products, subject to the conditions in our policy.
Full instructions, eligibility rules, return-cost information and refund timing are set out in our Refund Policy.
10. Faulty, damaged, incorrect or missing products
Please email support@ayaani.co.uk as soon as possible with your order number and details of the problem. Include photographs of the product, parcel and packaging where relevant.
Nothing in these terms limits your rights where goods are faulty, damaged on arrival, unsafe, incorrect, not as described or otherwise fail to meet legal requirements. Depending on the circumstances, an appropriate remedy may include a refund, replacement, repair, price reduction or another remedy required by law.
11. Subscribe & Save
Eligible products may be offered through Subscribe & Save. Before checkout, the product, recurring price, discount, billing frequency and delivery frequency are displayed for review.
By completing a subscription purchase, you authorise recurring charges to the payment method used or subsequently provided until the subscription is changed, cancelled, expired or otherwise ended.
Customers can manage eligible subscriptions through Manage subscriptions. Changes or cancellations should be completed before the next scheduled billing date. Cancelling a subscription stops future renewals but does not automatically cancel or refund an order that has already been processed, charged, packed or dispatched.
Further terms are set out in our Subscription Policy.
12. Promotions, discount codes and bundles
Promotions, discount codes, free gifts, bundles and multi-buy offers may have additional conditions displayed with the offer. Unless stated otherwise:
- offers are subject to availability and may be withdrawn or changed before an order is placed;
- only one discount code may be used per order;
- discounts cannot be exchanged for cash;
- discounts do not apply retrospectively to completed orders; and
- returns from bundles or promotional offers may be recalculated to reflect products or gifts that are retained.
We may reject or reverse a promotion where it has been used fraudulently, contrary to the stated conditions or because of an obvious technical or pricing error.
13. Website accounts and security
You are responsible for providing accurate account and order information and for keeping access to your email account and devices secure. Shopify may use one-time login codes for customer accounts.
Please notify us promptly if you believe an account or order has been accessed without permission. We may suspend access where reasonably necessary to protect customers, Ayaani or the website.
14. Reviews and other customer content
Any review, comment, image or other content you submit must be truthful, based on genuine experience where applicable, and must not be unlawful, misleading, defamatory, abusive, infringing or promotional spam.
You retain ownership of content you submit, but grant Ayaani a non-exclusive, worldwide, royalty-free licence to display, reproduce, format and use that content for operating and promoting Ayaani, subject to applicable privacy and consumer law. We may moderate or remove content that breaches these terms or platform rules.
15. Intellectual property
The Ayaani name, branding, website design, text, graphics, photographs and other website content are owned by or licensed to Ayaani and are protected by intellectual-property laws. You may use the website for personal shopping and information. You must not copy, reproduce, scrape, republish, sell or commercially exploit protected content without permission.
16. Third-party services and links
The website may use or link to third-party services, including Shopify, payment providers, delivery carriers, review services and social platforms. Third parties may apply their own terms and privacy policies. Ayaani is not responsible for content or services controlled solely by an independent third party, but this does not remove any responsibility that Ayaani has under applicable law.
17. Our responsibility to you
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Ayaani is responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.
Products are supplied for private use. We are not responsible for business losses, loss of profit, loss of revenue, loss of business opportunity or business interruption arising from a consumer order, except where the law does not allow that exclusion.
18. Events outside our reasonable control
We are not responsible for delay or failure caused by events outside our reasonable control, such as carrier disruption, severe weather, customs action, industrial disputes, utility or network failure, public-health emergencies, government action or supply-chain interruption. We will take reasonable steps to reduce the effect of the event and will contact affected customers where appropriate.
19. Privacy and cookies
Personal information is handled in accordance with our Privacy Policy. Information about cookies and similar technologies is provided in our Cookie Policy.
20. Changes to these terms
We may update these terms to reflect legal, regulatory, operational or service changes. The terms that apply to an order are normally those available when the order is placed. Changes to an existing subscription will be communicated where required.
21. If part of these terms is invalid
Each section of these terms operates separately. If a court or relevant authority finds that one section is unlawful or unenforceable, the remaining sections will continue to apply.
22. No waiver and transfer
If we delay enforcing a right, that does not mean we have waived it. You may not transfer your rights or obligations under an order without our written agreement. We may transfer our rights or obligations where this does not reduce your legal protections.
23. Governing law and disputes
These terms and contracts with Ayaani are governed by the laws of England and Wales. Consumers living elsewhere may also benefit from mandatory protections under the laws of their home country.
You may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts where you live. Nothing in this section removes any mandatory consumer right concerning applicable law or jurisdiction.
Please contact support@ayaani.co.uk first so that we have an opportunity to resolve any complaint promptly.
24. Contact
For questions about an order or these terms, email support@ayaani.co.uk.
Postal address: Ayaani Ltd, 167–169 Great Portland Street, Fifth Floor, London W1W 5PF, United Kingdom.
Model cancellation form
You may use the following form to notify us of a statutory cancellation, but you are not required to use it. Send the completed information to support@ayaani.co.uk.
To Ayaani Ltd, 167–169 Great Portland Street, Fifth Floor, London W1W 5PF, United Kingdom:
I/We give notice that I/We cancel my/our contract of sale for the following goods:
Order number:
Goods ordered:
Ordered on / received on:
Name of customer:
Address of customer:
Signature of customer (only if submitted on paper):
Date:
Last updated: 14 July 2026.