Ayaani Help & FAQ
Clear answers before you choose your routine.
Find quick answers on Ayaani products, formats, vegan and halal suitability, subscriptions, delivery, returns and how to choose the right supplement routine.
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What makes Ayaani supplements different?
Ayaani is built around premium daily routines, clear labels and goal-led product choices. The range includes glutathione, marine collagen, NAD+, focus support, creatine gummies, effervescent beauty drinks and curated bundles.
How do I choose the right Ayaani product?
Start with your goal. Choose Skin Glow & Beauty for collagen, glutathione and beauty-from-within routines; Glutathione for capsules, softgels and beauty drinks; Focus & Performance for focus support and creatine; Healthy Ageing for NAD+, collagen and antioxidant-led formulas; or Bundles for complete routines.
Can I take more than one Ayaani product together?
Many customers build routines using more than one product, but always follow each product label and avoid doubling up unnecessarily on the same nutrients. Speak to a qualified healthcare professional first if you are pregnant, breastfeeding, taking medication or have a medical condition.
Are all Ayaani products vegan?
No. Many Ayaani products are vegan-friendly, but not all. Marine Collagen contains fish-derived collagen, and Glutathione Skin Health Softgels contain collagen, so those are not vegan. Always check the individual product page and label before buying.
Are Ayaani products halal?
Several Ayaani products are positioned with halal suitability where applicable. Because suitability can vary by formula, always check the specific product page and product label rather than assuming the full range is the same.
Are Ayaani supplements medical products?
No. Ayaani products are food supplements and wellness products. They are not intended to diagnose, treat, cure or prevent disease.
Can I check ingredient and serving information before buying?
Yes. Product pages should show the key actives, daily serving and format details. The product label remains the source of truth, especially for allergens, suitability and directions for use.
Can I ask for batch or quality information?
Yes. Contact support@ayaani.co.uk if you need available quality documentation or batch information for a product.
How should I compare capsules, softgels, powders, gummies and drinks?
Choose the format you will actually use consistently. Capsules and softgels are simple to add to a daily routine, powders work well for drink rituals, gummies are easy for active routines, and effervescent tablets suit customers who prefer a refreshing beauty drink.
Do you offer free UK delivery?
Ayaani currently offers free UK delivery on every order.
How long does UK delivery take?
Orders are normally prepared within 1–2 working days. UK delivery is usually 2–4 working days after dispatch, although delivery times can vary during busy periods, bank holidays or courier disruption.
Do you ship internationally?
International shipping is available to selected destinations. Shipping charges, options and thresholds vary by country and order value. The exact options available for your address are shown at checkout.
Will I pay customs or duties?
International parcels may be subject to customs checks, import VAT, duties, handling fees or local charges. Customs processes vary by country and carrier.
Where can I track my order?
When tracking is available, tracking details will be sent to the email address used at checkout. Tracking may take up to 24 hours to update after dispatch.
Can I return a product?
Eligible unopened, sealed and unused products may be returned in line with the Returns, Refunds and Cancellation Policy. Because Ayaani products are consumable supplements, opened, unsealed or used products cannot normally be returned for change of mind unless faulty, damaged or incorrect.
What if my order arrives damaged or incorrect?
Email support@ayaani.co.uk with your order number and clear photos of the product and packaging. The support team will review the issue and help resolve it.
Should I send a return straight to the registered office?
No. Please do not send products back until support has confirmed the correct return instructions and return address in writing.
How do I manage my subscription?
Customers can log in through their Ayaani customer account at account.ayaani.co.uk. You can also visit the Manage Subscriptions page for help.
Can I change or cancel a subscription?
Where subscription options are active and available on your account, eligible subscription details can be managed through the customer account area. Make changes before the next scheduled renewal; orders already processed or dispatched may not be possible to stop.
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Ayaani supplements are food supplements. Always read the product label before use. If you are pregnant, breastfeeding, taking medication or have a medical condition, speak to a qualified healthcare professional before using food supplements.