Shipping Policy

At Ayaani, we aim to dispatch every order carefully, quickly and with clear tracking wherever possible. This policy explains how we ship UK and international orders placed through www.ayaani.co.uk.

Order processing

Orders are normally prepared and dispatched within 1–2 working days. During product launches, promotional periods, public holidays or high-volume periods, dispatch may take a little longer. Orders placed after our daily cut-off, at weekends or on UK bank holidays are processed on the next working day.

UK delivery

We currently offer free UK delivery on every order. UK orders are usually sent using a tracked or standard Royal Mail service depending on the order, destination and fulfilment requirements.

Estimated UK delivery is usually 2–4 working days after dispatch. Delivery times are estimates and may be affected by Royal Mail, courier disruption, weather, bank holidays or address issues.

International delivery

International orders are sent using Royal Mail International Tracked or another tracked service where appropriate. Shipping charges are shown at checkout and are based on destination and order value.

Destination	Shipping charge below threshold	Free shipping from
United Kingdom	Free	£0
Ireland	€12	€120
Europe	€22	€120
Non-EU Europe	£18	£100
Jersey and Guernsey	£6	£100
United States	$28	$130
Canada	CAD $45	CAD $180
Australia	AUD $55	AUD $190
New Zealand	NZD $70	NZD $210
United Arab Emirates	AED 165	AED 470
Rest of World	£40	£100

Estimated delivery after dispatch is usually 3–7 working days for Ireland and Europe, and 5–10 working days for many worldwide destinations. These are estimates only and are not guaranteed.

Subscription deliveries

Subscribe & Save orders are shipped according to the delivery frequency selected at checkout. Delivery times begin once each subscription order has been processed. Customers should update or cancel subscriptions before the next scheduled billing date if they do not want the next order to be processed.

Customs, duties and import charges

International parcels may be subject to customs checks, import VAT, duties, handling fees or local charges set by the destination country or carrier. Ayaani stores customs information for our products, including HS code and country of origin, to support international declarations.

Where available and practical, Ayaani may use a duty-paid service or prepay customs charges through our shipping provider. However, customs processes vary by country and carrier. If a local authority or carrier applies charges that cannot be prepaid or were not available at the time of dispatch, the customer may be contacted by the carrier before delivery.

Please ensure your delivery address, email and phone number are correct at checkout. International parcels can be delayed or returned if customs or the carrier cannot contact the recipient.

Tracking

Where tracking is available, tracking details will be sent to the email address used at checkout. Tracking may take up to 24 hours to update after dispatch.

Incorrect addresses, missed deliveries and returned parcels

Customers are responsible for providing a complete and accurate delivery address. If an order is delayed, returned or lost because the address was incorrect, incomplete or the parcel was not collected, we may need to charge for re-delivery. If a refund is agreed for a returned parcel, non-recoverable shipping, customs, duty or carrier charges may be deducted where permitted by law.

Lost, delayed or damaged orders

If your order has not arrived within the expected delivery window, please contact support@ayaani.co.uk with your order number. For damaged parcels, please contact us as soon as possible with photos of the parcel, packaging and product so we can investigate and help resolve the issue.

This policy does not affect your statutory rights.