Refund policy
We hope you are happy with your Ayaani order. This Refund Policy explains how change-of-mind returns, damaged or faulty goods, promotional purchases and subscription orders are handled. It is in addition to, and does not limit, your statutory consumer rights.
Change-of-mind returns
Ayaani offers a voluntary 30-day return period for eligible products, beginning on the day you receive your order. To qualify, the product must be unopened, unused, in a saleable condition, with all seals and original packaging intact. You must also provide your order number or another valid proof of purchase.
This voluntary 30-day period sits alongside your legal cancellation rights for online purchases.
Your statutory cancellation right
For most online purchases, you normally have 14 days after the day you receive the goods to tell us that you wish to cancel. After notifying us, you normally have a further 14 days to return the goods. Some products are excluded from the statutory cancellation right, including certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.
Products we cannot normally accept for change-of-mind returns
- Supplements, capsules, softgels, gummies, powders, effervescent products or other consumable goods that have been opened, used or had their safety or hygiene seal broken.
- Products that are incomplete, damaged after delivery or handled beyond what is reasonably necessary to inspect them.
- Personalised or specially made products, where applicable.
These exclusions do not restrict your rights where a product is faulty, damaged on arrival, incorrect, unsafe or not as described.
How to request a return
- Email support@ayaani.co.uk with your order number, the product you wish to return and the reason for the return.
- Wait for our return instructions and approved return address before sending anything back.
- Package the product securely and retain proof of postage or tracking until the return has been completed.
Please do not send returns to Ayaani's registered office unless our support team has specifically instructed you to do so.
Return postage and original delivery charges
For an eligible change-of-mind return, you are responsible for the return postage unless Ayaani agrees otherwise. Where your statutory cancellation right applies, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for an express, premium or upgraded delivery service is not normally refundable beyond the standard-delivery amount.
For returns accepted under Ayaani's voluntary 30-day policy after the statutory cancellation period has ended, original delivery charges are not normally refunded unless required by law.
Where goods are faulty, damaged, incorrect or not as described, Ayaani will provide appropriate return instructions and will cover reasonable return costs where required.
Inspection and deductions
Returned products are inspected before a refund is approved. We may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and condition of the goods. We will not make a deduction merely because you reasonably inspected an eligible product.
Faulty, damaged, incorrect or missing products
Please contact support@ayaani.co.uk as soon as possible with your order number and a clear description of the issue. For damaged or incorrect products, include photographs of the product, parcel and packaging where possible.
Depending on the circumstances and your legal rights, we may offer a refund, replacement or another appropriate remedy. Please do not dispose of or return an affected product until we have provided instructions.
Bundles, multi-buy offers and free gifts
If you return a bundle or promotional purchase, all included products, component items and free gifts should be returned unless we agree otherwise. If only part of an offer is returned, any refund may be recalculated using the price allocated to the retained and returned products, and any bundle or promotional saving may be adjusted.
Refund timing
Approved refunds are issued to the original payment method. We process refunds without undue delay. Where your statutory cancellation right applies, the refund will be issued no later than 14 days after we receive the returned goods or satisfactory evidence that they have been sent back, whichever is earlier.
After Ayaani issues a refund, your bank, card provider or payment service may take additional time to display it in your account. This is commonly 5–10 working days but varies by provider.
Subscription orders
Cancelling a subscription stops future recurring orders; it does not automatically cancel or refund an order that has already been created, paid for, packed or dispatched. A processed subscription order follows this Refund Policy in the same way as a standard order.
Eligible subscriptions can be managed through Manage subscriptions. Changes or cancellations should be completed before the next scheduled billing date. Customers who cannot access their subscription should email support@ayaani.co.uk with their checkout email address and order number.
Contact us
For return or refund support, email support@ayaani.co.uk.
Last updated: 24 July 2026.