Cancellation policy

Ayaani Subscribe & Save helps customers keep their daily wellness routine consistent. Subscription orders are recurring orders managed through Shopify Subscriptions and the Ayaani customer account area.

How subscriptions work

When a customer chooses Subscribe & Save, they authorise Ayaani to take recurring payments using the payment method used at checkout at the selected billing and delivery frequency until the subscription is changed, cancelled, expired or otherwise ended. The product, price, discount, frequency and order details are shown before checkout is completed.

Managing a subscription

Customers can manage eligible subscriptions by signing in with the email address used at checkout and opening Manage subscriptions.

Shopify may send a one-time login code to verify access. From there, customers can view active subscriptions and manage eligible details where Shopify allows, including available delivery, billing, payment or cancellation options.

Changing or cancelling before renewal

Subscription changes or cancellations should be completed before the next scheduled billing date. We recommend making changes at least 24 hours before renewal, as orders already created, paid for, packed or dispatched may not be possible to stop.

Already processed subscription orders

Once a subscription order has been processed, it is treated like a standard order. Cancelling a subscription stops future recurring orders, but does not automatically cancel, refund or return an order already processed or dispatched. Processed subscription orders follow our Shipping Policy and Refund Policy.

Payment issues

If a subscription payment fails, Shopify or Ayaani may retry payment or contact the customer to update payment details. A failed payment may delay, pause or cancel a subscription order.

Price, shipping and availability changes

Product prices, subscription discounts, delivery frequencies, shipping charges, customs charges and product availability may change. Where required, Ayaani will provide notice before changes affect an active subscription.

Need help?

If a customer cannot access their account or needs subscription support, they should contact support@ayaani.co.uk with their order number and checkout email address.

This policy does not affect statutory rights.

Last updated: 14 July 2026.